Dendera seems to be making own rules regarding cashouts

Posted:19.01.2010, 19:12

Hey all I deposited at Dendera and cashed out $1200. I went to support to have it flushed. Below you will find the chat session. If anyone has an explanation for this it Transcript of your chat
Tue, January 19, 2010 7:55:25 PMFrom: Live Chat

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Here is a copy of your recent chat with casino support.
General Info
Chat start time Jan 19, 2010 7:40:52 PM EST
Chat end time Jan 19, 2010 7:55:15 PM EST
Duration (actual chatting time) 00:14:23
Operator Nicole

Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 10seconds. An operator will be with you shortly.
info: You are now chatting with 'Nicole'
Nicole: Welcome to Dendera Casino Live Support. How may I assist you?
devens: hello i just made a withdraw can i have it flushed please
Nicole: I am afraid i am unable to do so.
Nicole: It requires 72 hours for that.
devens: why is that? is this something new?
Nicole: Yes that's correct. It is something that has been issued by management.
devens: wow thats rediculous so no more fast payouts?
devens: is this with all rivals?
Nicole: No it's not, just with Dendera casino.
Nicole: Each casino has their own management.
devens: wow thats real good for business'. so what your telling me is that i can expect to get payed maybe sometime next week?
Nicole: There is a possibility that the pay out will be sooner than 5 business days.
Nicole: Sorry for the inconvenience.
devens: i understand that but your telling me it wont evenbegin to be processed until after 72 hrs. then they will request sec docs then your looking at at least another 3 days after that not including weekends
Nicole: You should get paid out after the 72 hour wait.
devens: i know you have no control over this but you might want to drop the "manager" a line letting them know that they are creating UNHAPPY customers
Nicole: I will make a note of this chat and they will be notifed.
devens: THANKS

would be helpful. thanks.

Posted:19.01.2010, 19:29

Well I know my mother had an odd experience with them. She made playthrough on a free chip ($30) she was required to make a deposit in order to cash out and was told she could withdraw the deposit (the usual terms) so she did deposit the $25 and requested a withdrawl of $55 but was only paid $40??? She has e-mailed twice to the casino manager and still has not received an answer and that was two weeks ago. She has given up on the $15 but has a bad taste in her mouth for Dendera.

Posted:19.01.2010, 19:55

TDTAT are we seeing rivals starting to evolve into something like those strict RTG monsters nobody wants to play at anymore???? Whats going on??

Posted:19.01.2010, 19:59

After this is over , depending on how it turns out, I probably won't deposit at Dendera anymore

**Moderator**

xenabruno, Hi, Congrats on your $1200 Cashout!

Each casino makes it's own rules when it comes to flushing. Some do not allow flushing and some only flush for VIP players. Looks like Dendera is not flushing. Each casino makes their own rules, just like every casino does. Some casinos do not flush at all, that is their choice. They can change their policies at any time. You will see nothing about flushing in any casino's terms and conditions, it has always been a "courtesy".

Write an email to the manager and complain and I will do the same. You were not happy with Dendera last week, so why keep playing there?

I do not think it is fair to group all Rival casinos together just because one does something. It is one thing to not be able to flush a withdrawal and quite another to not getting paid at all. Many casinos from many softwares have never allowed cashouts to be flushed. It stinks if they changed their policy, so leave a review in the casino directory so other players will know to choose a better casino.

If you want fast cashouts and flushing, play at SlotoCash or another casino.

Also: I deleted your email to protect your privacy. It is not a good idea to post your email address in the forum as spam bots can harvest it and start sending you unwanted spam.

Posted:19.01.2010, 20:19

LOL that was agood one. anyway i have wandered away from the oldrivals probably because they dont seem to hit like the new casinos. they just suck my money away. but now thwt i know this aboutDendera i will probably not deposit there again thanks for the input this just really caught me off guard.

**Moderator**

xenabruno, My Pat Robertson remark? I thought better of that and edited!

Make sure and write a review in the directory so other players know about your experience. http://www.noluckneeded.com/profile-denderacasino-com.html

Posted:19.01.2010, 20:25

thanks for looking out. i appreciate it.

**Moderator**

Posted:19.01.2010, 20:46

When i made cashout on free money at Xmas for to $250 to my quicktender i got $235. i did not ask why. i think it because when i was playing on free money i got comp points that came to $15.00 so they got took back the comp points i earn off of free money.

**Moderator**

Prowan52, It was probably the new player $15 free chip.. I do not think they would remove $ earned on comp points.