worst experience with a rival live chat

Posted:11.01.2010, 21:46

check out this chat session from Dendera. Very disappointing not because he wouldnt give me free money but because he didnt seem to be very nice about it.Transcript of your chat
Mon, January 11, 2010 10:29:11 PMFrom: Live Chat

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Here is a copy of your recent chat with casino support.
General Info
Chat start time Jan 11, 2010 10:13:08 PM EST
Chat end time Jan 11, 2010 10:28:27 PM EST
Duration (actual chatting time) 00:15:18
Operator Craig

Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 3. The average wait is 18seconds. An operator will be with you shortly.
info: You are now chatting with 'Craig'
Craig: Welcome to Dendera Casino Live Support. How may I assist you?
devens: hello i was wondering if you might have any free chips to give
Craig: if there is anything that is offered to you, when it is available, an email will be sent to you to tell you that it is there.
Craig: So if there is no email yet, then I'm afraid there is no extra bonus available
devens: i havnt received emails from dendera since i have signed up only confirmations of deposits and have never received any free chipsa either
Craig: I'm sorry
Craig: but if there is you will get it by mail
Craig: email
Craig: Is there anything else I can help you with?
devens: i receive free chips from all of the other rivals that i deposit at but this one. why is that?
Craig: because you are a good player
Craig: but at the moment this rival casino can not help you
devens: but i have never cashed out either and actually won $1200 last week and gave it all back
Craig: I'm sorry for that really I am
Craig: but like I said regarding this matter there are no ND bonuses at the moment
devens: you didnt even ask me for my acct info and all other live chats do
Craig: i'm sorry that was wrong of me but I kinda have the information you filled in
devens: ok then i can see where my money will not be going anymore especially since there are many more generous casinos out there
Craig: well I'm sorry I couldn't give you free money
Craig: sorry for the inconvenience
Craig: if I had any free money I would really have given it to you but my hand are tied
devens: wow i would also have to say that this has probably been the worst live support session that i have ever had when dealing with a rival casino
devens: good night

**Moderator**

xenabruno, Sorry they did not give you a free chip, but the operator did not sound rude or mean in my opinion... He seemed quite polite, and apologized several times. If that is the worst live chat you have ever had at any online casino, then you have gotten great service. Maybe I am jaded by some awful live chats at some casinos, but I really can not see anything bad about his answers. Perhaps other members will see something I do not... or maybe the chat will look different tomorrow.

I understand you are upset that you lost back $1200, but I have read the chat several times, and can not see any bad behavior from the operator. Losing back a win is sadly not counted as a deposit.

I doubt english is their first language but I can not see why you are upset by this chat, except they did not have the authority to give you a free chip.

Perhaps the operator was not empowered to give free chips at Dendera, like he mentioned. Try emailing a manager with the subject "manager please help". A polite email saying you are a good depositor and sad about losing back $1200 may work. You never got any of the XMAS free chips? If not mention that too.

This seems like a person trying to do their job, probably getting yelled at all day long (from players and managers) for minumum wage, with little or no power to do anything.

Posted:12.01.2010, 07:04

Yes maybe your right it just seemed like he was swamped and was trying to get rid of me very quickly. but like i said I didnt care about the free chip nor did i care about the $1200 since i did cashout $2500 from traditions on the same day and only made a $25 deposit to win the 1200. So the $$$ for me was not a factor.

**Moderator**

xenabruno, Try emailing a manager, that may work.

Posted:12.01.2010, 08:23

He didn't sound round but just like he really couldn't do anything.

One thing I did notice is that he said he had your account info that you already filled out. So why do they have to ask you for all that normally, even when you are just asking a simple question? (based on my experiences..) LOL?!?

**Moderator**

wvguitargirl, Probably just their policy or to confirm the correct details.

Posted:12.01.2010, 09:53

im not really worried about it any more

**Moderator**

Ironically enough, I just got this email from Dendera.... hopefully this will mean better promotions:

"We have launched an array of new promotions aimed at keeping players well entertained, we will also be launching new weekly and weekend promotions ongoing."