virtual casino/ rude service VIRTUAL STINKS

Posted:12.07.2006, 00:20

many of us have tried out casino after casino, looking for one that you think deserves your money (lol)
anyway, i downloaded virtual casino today, forgetting that i had downloaded it before quite a while back.
i had asked live support if there were any free chips today and he responded

" no "

"no i can't"

"you have previously opened an account before and you redeemed a free chip"

I said ' ok i'm sorry i didn't realise"

He replied " all you do is claim free codes it's about time you deposited"

then he went on

okay so i did redeem a free code but did i deserve to be treated like that?

OOh he made me so angry. Well any way i am a depositor of a few casino's
but they can shove their casino.

What great customer service hey!!

Has anybody else had rude people from a casino's live support? :evil: :x

Posted:12.07.2006, 00:41

Oh yes, I have. A while back I saw a few places saying that Virtual had a free $50 (NEW 50 or 59NEW) something like that so I DL'd the casino and tried to redeem but it told me it was expired so I went to live chat and asked about it and if there were any other offers. I got a "firm" no and was told to quit asking for free money. I was so pissed, I felt like scum after talking to this a#%hole. I contacted the promotions department and they told me there was never any free chip, which was bull because many had said they redeemed it.
I wouldn't give these people 5 cents of my money. Can you imagine how hard it would be to withdraw from this sleeze casino? Chin up, and find another place. Like today, I had dl'd Twin Aces previously and was checking for comp points when live chat came on, making a long story short, he gave me $10, which I thought was cool. I've gotten lucky at more than one casino (mostly Playtech) asking for a free chip here and there. I sure do deposit enough. Keep smiling.
missrae

Posted:12.07.2006, 01:01

I had a few conversation about my Casino Rewards account! I had downloaded and play a few years ago! so I had exsisting accounts but didn't realize it until just recently! I had opened new accounts about 6 months ago well when I had tried to log into my rewards account it didn't have the casino IDs so I contacted support and told them that I had recently signed up for the casino rewards group casinos not realizing that I still had accounts from 2 years ago......I had claimed some of the promotions and deposited about 6000 dollars of my own cash over six months. I never Cashed Out which inturn should have told me a little something. But when I brought it to their attention They took away any and all points that were made during the last six months of play and put my rewards account in the negative. I thought How rediculous is that I give you 6000 dollars and you take away my $20.00 in bonus points plus any that might of kept me depositing in their casino. Not any more! I have since written letter to the pitboss the accounts managers with no response I can imagine what would of happened if I would have tried to cash out!......gamblers beware! the rewards are not really worth it!
good luck and may the gambling gods be smiling on you!

Posted:12.07.2006, 01:22

Thanks so i'm not the only one!!!lol
I felt like a real idiot.
I emailed support asking if they really think i am going to deposit , so they can use it to pay for their rude staff.
I think i'm just having a bad day all round.
I started playing at poker 770 today. i had to turn off the chat windows because of one particular offensive person.
The things he wrote in the chat screen to me were insulting and revolting. I think maybe i should just turn off this computer and try again tomorrow!!! lol
WHAT A DAY!

Posted:12.07.2006, 01:24

P.S school holiday's DON'T HELP . lol

Posted:12.07.2006, 08:53

lol bella u havent chance

it's just a bad day , dont worry be happy

Posted:12.07.2006, 16:51

I sent the email complaining about him. Guess what.... the email went to him!
He emailed me saying he said nothing of the sort and went on and on, so i just replied "whatever"!
He then sent me another email saying- " wow, have a nice day.
Is he for real?

**Moderator**

bella76, IS IT ZACK????

Posted:12.07.2006, 17:13

no it was "danny"

Posted:12.07.2006, 17:21

Virtual Danny

**Moderator**

FoRgET VIRTUAL>> DEPOSIT SOMEWHERE ELSE
ANYWHERE ELSE

Posted:12.07.2006, 18:46

lol.... i'm over it ( i think)

Posted:12.07.2006, 20:23

I have NO use for Virtual Danny! He claims to be turning the reputaion of this casino around but, he is just as much of a schister(sp?) aka - crook as anyone who has been there in the past!

About a week ago, he was offering any member who had deposited in the past, who had not deposited and played within the last 30 days, a free $50 chip.

Now mind you and I am NOT proud of the fact but, was new to online gambling 3 years ago. Virtual was the VERY first casino I ever deposited in! I deposited thousands and never cashed out!

I "thought" this was a very generous offer from Danny. So, I did what I was suppose to do and emailed him, stating that I hadn't deposited within the past 30 days.

Well......DANNY BOY had the friggin NERVE to come back and tell me that I have NEVER deposited in Virtual! That is soooo totally far from the truth! I would like to know where the records of my deposit went! I have contacted my credit card companies and asked for my records from when I first deposited in 2003! They did confirm verbally that I had infact made quite a bit of purchases. I am awaiting copies of my records.

It doesn't really matter as I would NEVER deposit in Virtual, again. I just want to PROVE that I did indeed deposit there!

Once crooks, always crooks! The will NEVER change!

DO NOT DEPOSIT at Virtual!

Posted:12.07.2006, 23:33

that's great isn't it! talk about player loyalty. Well with all the negative views towards them, hopefully they go broke!! lol

LET'S ALL GANG UP ON DANNY!!

Who's gonna get him first?

And what evil plots will unfold?
lol

OMG , i really do need to get a life. lol