VIP CLUB at Cocoa Casino *Americans welcome at this casino

Posted:21.05.2008, 01:42

Hey -
I never got a deposit bonus, like you guys!!!

That is not the reason, for this post.
Check your Cocoa accounts - it looks like they sent out the first round of VIP Bonuses.

I just got this email:

For your continued loyalty, Cocoa Casino would like to offer you a weekly No Deposit Bonus!

We’ve added a $20 chip to your account! Please login to the cashier to claim your bonus.

For even better weekly No Deposit bonuses and more, work your way up through the VIP Clubs!

The next level is the Elite Truffle Club!

Thank you so much for choosing Cocoa Casino! If you have any comments, suggestions, or questions, our Customer Support Team is available to you via email, phone, or live chat, 24 hours per day, 7 days per week.

Enjoy your bonus and have a great day!

Sincerely,
Sarah,
Your VIP Manager,
Cocoa Casino - Winning Has Never Tasted So Good!

To be eligible for the weekly free money and bonuses, at least one deposit must be made during the week. Account VIP status may change due to inactivity, dormancy or play style changes. Casino management has the right to change player VIP eligibility.

No Max-cashout...

perfect!

Posted:21.05.2008, 03:09

got mine too , $ 10 here and $15 to paradise8

**Moderator**

THANKS!! I will check too

Posted:21.05.2008, 08:17

I didn't have anything at either place. I have deposited at Paradise* but not at Cocoa this past week.

I hate to say this, but starting to feel like they really don't appreciate their players!

Posted:21.05.2008, 08:22

I will have to say I feel a little bit the same, but I will check back later on to see, I will not give up on them just yet

**Moderator**

Hi! If you did not get an email welcoming you to the VIP
club and stating your level.. you are probably the bottom level.
Remember that this is the first week of the VIP system.
Your whole history of deposits at the casino would affect your VIP level.

Obviously the casinos appreciate their players, as they started the program to make players happy, but everyone does
not get every promotion every time. Voodookitty has probably deposited
$10,000 or more lifetime and that explains her $20 chip.

Mary you had $45 deposited this month until a few days ago.
I doubt this first round of VIP bonus counted the last 3 days of deposits.

If anyone has a problem or question feel free to email Jason: ....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

Posted:21.05.2008, 08:35

Nette, I'm not giving up! Had a withdrawal problem with Paradise8 earlier, that's when I started to wonder. Emailed back and forth with Jason and did somewhat get an explanation to the delay but not about the rudeness and runaround from support. Debated about depositing again, but decided to give it a chance. Now I continue to read posts about additional delays etc.
We can all understand that they can face unforeseen technical difficulties and accept that, but the lack of courtesy is not so easily dealt with.

Posted:21.05.2008, 08:42

I certainly don't expect to get every bonus and I know that I have not deposited a large amount this month, but why would I after the problem and rudeness!!! I did email Jason this morning, but I'm sure it will be hours until I hear back just like last time!

Larger depositers deserve to be rewarded according and I have no problem with that, it's the customer service and response time that I have a problem with!!!!

I'm not a bonus abuser, I'm not a Whale and I just feel that the players and members of this forum need to be treated with good customer service!!!

**Moderator**

mthunker, Mary.. I read the chat you are talking about.
Support was not rude. Perhaps he could have been nicer, but stating
that "Your withdrawals will be paid this week" is not rude.
You emailed back and forth so many times because you were
using the wrong email and they were being returned to you I thought.

Jason personally emailed you and you told me he explained.
Was he unkind in his emails?

I know the problems lately are frustrating for us, but they are for the casinos
also. Everyone remember we are upset about 3 and 4 day cashoust..
it is not like the casinos are not paying or taking weeks.

I have asked Rival to change their stated payout time to 2-4 business
days and that should stop all problems and complaints

ALL PLAYERS:
If you are concerned about possible slow cashouts, then play elsewhere.
If you are upset because you did not get a free chip, then email Jason

**Moderator**

Posted:21.05.2008, 08:55

Jason didn't response with rudeness, it was support and live chat with me personally, not something that was posted! Jason really didn't address the rudeness except that he was sorry! I did have contact with Jason through several emails TDTAT, yes I had the wrong address at first and they came back but after that was corrected!

The posts I'm referring to is the withdrawal delays. Again not something that can be avoided because of technical problems but something that can be explained to the players so they know what is going on and avoid the irritations!

TDTAT you are right, I can and probably will make the decision to not deposit and these casinos in the future! We'll see what Jason's response is.

**Moderator**

mthunker, Mary.. the VIP system is automated.
You are upset because you were not put in the VIP club or
given a free chip. You are angry because you are not a VIP..
I get that... I am sure Jason will review your account and be fair,
but we should be fair too... the system is new.

Being Rude and not being as nice as we expect are 2 different things.

I know Rival casinos have a big repuation for great service,
but support people are still only people. There will be the occasional new guy
or person in a bad mood.

As you know the new guy whose chat you are referring to was
given a lesson in being friendly. I have heard no futher complaints
about chat since then

Rest assured that all the casinos want every player to be happy.
It is a tough balance to give enough promotions to make people
happy and still be a business that makes money.

Posted:21.05.2008, 09:10

I don't care if I'm a VIP, or if I'm not given a particular FREE CHIP!!!

I apologize if I have upset anyone, just voiced my opinion.

**Moderator**

mthunker, I am not upset at all! If I was upset I would use
the BASH smilie or ignore these posts!!

My blood pressure has not gone up one point!

I am trying to explain the way
things are. I appreciate everything that gets posted. I send these
things to the casinos to get them to do better.

Problems and issues can not be fixed unless someone hears about it.

Only a casino that listens to players can improve. Rivals have been listening.
Look at all the changes lately with upgrades, new games, ect.
These changes are due to suggestions made by players at noluck
as far back as last year.

Problems happen and lead to growth. That is good in the long run
but causes frustration in the short term

**Moderator**