Sun Palace Casino - Rogue!

Posted:29.11.2006, 15:01

[b]I GOT AN EMAIL FROM SUN PALACE CASINO, SLOT PLUS AND VEGAS CASINO ONLINE TO DOWNLOAD THEIR NEW SOFTWARE SO BEFORE I DOWNLOAD THE NEW SOFTWARE I CHECK WITH ONLINE SUPPORT AND ASK IF I CAN GET A BONUS TO TRY OUT THEIR NEW SOFTWARE CAUSE I ALREADY HAVE AN ACC WITH THEM BEFORE THEY CHANGE SOFTWARE SO THEY GAVE ME 10 CREDIT AT SUN PALCE AND SLOT PLUS SO GOOD LUCK THIS IS MY WAY OF SAYING THANK U SO GOOD LUCK REQUEST FROM ONLINE SUPPORT [/b]

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**Moderator**

lens94ever,

USA players are allowed

Be careful with this group now that they have
changed software

NOW RTG

Posted:30.11.2006, 11:50

HA! None for me!

I am having absolutely NO LUCK today! GRRRRrrr...

**Moderator**

wvguitargirl, the casino says this does not exist...
unless you got the email, so dont feel bad!!

Posted:30.11.2006, 12:03

TDAT I'm just whining today...LOL! It's just one of those days...Know what I mean?

**Moderator**

wvguitargirl, I totally understand

I got yelled at by this casino for asking about the freebie.. LOL

forget them.. you are not missing anything!!

Posted:30.11.2006, 12:26

Yeah, me too...

They basically told me to **** off, if you know what I mean!

(ok, maybe I'm exageratting a little..but they weren't nice about it! LOL)

Posted:14.09.2010, 15:03

they are a rogue casino now

check this conversation with live chat due a problem to withdraw my winnings

Hello bruno,

Below is the complete transcript of your chat session:

===
Company: Main Street Vegas
Department: Customer Service
Operator: Lars <[email protected]>
Visitor: bruno <[email protected]>
Chat Info: Tue 09/07/10 05:51 pm

====

bruno: withdraw Welcome bruno! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.Currently 1 chat request session(s) before you.
You are now speaking with Lars of Customer Service.
Lars: Welcome, how may I be of your assistance?
bruno: h i have anaccount in sun palace casino
bruno: i made a withdraw of $ 100
Lars: hi
bruno: it was denied
Lars: what username do you have
bruno: bsilva028
bruno: the man that calls me told it was aproved
Lars: one minute please to check
bruno: ok
Lars: I see two unsuccessful withdrawals request
Lars: and $ 236 in your balance
Lars: that you can cashout
bruno: so why was denied?
bruno: the documents was ok
bruno: i received a call yesterday saying the withdrawal was aproved and today it was denied
Lars: The reason why they were denied
Lars: is because you have not completed the playthrough of the bonus yet
bruno: and now its ok??
bruno: with the bets that i made today?
Lars: no because you are from outside the US and Canada the wagers required are doubled
Lars: so instead of 40x it is 80x
Lars: if playing slots
Lars: 80 times your deposit plus the bonus
bruno: so how many bets you say its in fault?
bruno: because i dont have any control of that
Lars: you are short 985 in wagers
bruno: in $ $ $ $
Lars: in bets
Lars: you are almost there
bruno: how many money?
Lars: $ 985
bruno: i have to bet more $ 985
bruno: ?
Lars: that is the amount of bets you need make
Lars: to*
bruno: so why the mr that calls me tolds me it was aproved?
Lars: I do not know why
bruno: and why you said it was ok to cash out at 3 minutes ago?
Lars: I doubled checked
Lars: did not see you where from outside the US
bruno: and just now check again, i was betting during the conversation, check how many $ you said that i bet just now
Lars: You need 5,700 in bets
Lars: you currently have 4,954.28
Lars: you are short 746
bruno: $ 746? but its not correct
bruno: the bonus for the u = 40X
bruno: if outside the us are the double = 80X right?
Lars: it is not 80x it is 100x
bruno: so when you said 80X you was ying?
bruno: lying?
Lars: I said I doubled checked
bruno: Lars: no because you are from outside the US and Canada the wagers required are doubled

Lars: so instead of 40x it is 80x

Lars: if playing slots

bruno: i only play slots
Lars: The last information I gave you is correct
Lars: Is there anything else that I can assist you with?
bruno: no but this conversation will be publishied on the web
Lars: fine
Lars: Is there anything else that I can assist you with?
bruno: to the players check that you trade too many words
bruno: no
bruno: thats only
- Your party has left this session. -
- Your party has left this session. -
===

Thank you

ahh and i received a call from them when i sent the documents saying "your withdrawal has been aproved and it will be processed in 24-48 hours", this call was made from sun vegas casino 2 hours before this conversation with live chat

Posted:14.09.2010, 20:59

To be fair, I have often thought their double requirements for non-north american's was weird and bad for intl. business, but I have noted that those double requirements are posted in every email that accompanies a bonus and a deposit... I had an issue a couple weeks ago on a free chip... They based the free chip on my last deposit over 20 usd. I had played a few hands of video poker at the beginning of that deposit, and when I had quadrupled the free chip, I inquired about my cashout requirements... They were higher than I expected, because that small period of V.P. in the session had increased the W.R. Upon inspection, it was all there in the email... I have to say they always pay me, on the few and sprinkled times I have actually tried to cashout...And with haste...

Sorry to hear ur experience was so different... You might take advantage of some of the wagerworks casinos that are accepting u and ur countryman... To my knowledge, there has never been a rouge WW casino...

***Also, to clarify, your complaint is lodged against SUN PALACE CASINO, but you mention SUN VEGAS CASINO in ur post script...A horse of a different colour indeed...***