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Joined: 11 Mar 2006
Posts: 105372
Likes: 51344
Location: Gambleville
3627301.10 NLN Dollars
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Simon is definately NOT trying to save money by not paying cashback.. the problem
is in Rival reporting software that the casinos have to use
to calclulate cashback.. the same problem that has happened before at Sloto.
This casino has treated us all well. They have given noluck
every bonus and promo we have ever asked for.
Technical problems happen. They are trying to fix them as well
as the emails problems that seem to be happening due to
interent service providers. It is not like they are trying to scam someone, so
please keep that in mind.
I am sorry for the problems and so are they. The problems
will be worked out but it takes time as the casino has to
go to Rival to get the problems fixed.
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| (No subject) |
Age: 55
Joined: 05 Mar 2006
Posts: 4435
Likes: 79
Location: California
68362.00 NLN Dollars
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« TDTAT » wrote:
Simon is definately NOT trying to save money by not paying cashback.. the problem
is in Rival reporting software that the casinos have to use
to calclulate cashback.. the same problem that has happened before at Sloto.
This casino has treated us all well. They have given noluck
every bonus and promo we have ever asked for.
Technical problems happen. They are trying to fix them as well
as the emails problems that seem to be happening due to
interent service providers. It is not like they are trying to scam someone, so
please keep that in mind.
I am sorry for the problems and so are they. The problems
will be worked out but it takes time as the casino has to
go to Rival to get the problems fixed.
Yes, you are right....
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| (No subject) |
Joined: 11 Mar 2006
Posts: 105372
Likes: 51344
Location: Gambleville
3627301.10 NLN Dollars
Tournament Dollars
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Hello everyone, I heard from Kendra and we should see
cashback progress Tuesday. The email problems are
a bit more complicated. Sorry again for the wait.
from Kendra:
Regarding the Cash Back, the technical department knows what is wrong and they are working on fixing it. It should be fixed by Tuesday but I will keep you updated. I did email voodookitty back twice, is she not receiving my emails?
There has been some trouble with our email server as of late. I know that they are working on fixing it but I don't know if they made any head-way. I think that a lot of emails might be getting lost in translation. I am always pretty good about emailing back promptly so if you don't hear from me it might be because I didn't receive the email or vice versa.
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| (No subject) |
Age: 72
Joined: 06 Jun 2006
Posts: 1507
Likes: 57
Location: United States
147435.00 NLN Dollars
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I heard from Jennifer via gmail:
"Yes, there was a problem with the Cash Back. The tech dept. knows what it is and it will be fixed early next week.
I am really sorry for the inconvenience. Please let me know if there is anything else.
Kind Regards,
Jennifer"
So I guess we wait. But at least we know something.
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| (No subject) |
Age: 54
Joined: 01 Dec 2005
Posts: 4462
Likes: 8
30782.00 NLN Dollars
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Well if you deposited you should be getting a bonus tomorrow, GOOD LUCK!!!!
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| (No subject) |
Joined: 22 Aug 2006
Posts: 873
Likes: 8
4730.00 NLN Dollars
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| (No subject) |
Age: 55
Joined: 05 Mar 2006
Posts: 4435
Likes: 79
Location: California
68362.00 NLN Dollars
Tournament Dollars
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« TDTAT » wrote:
Hello everyone, I heard from Kendra and we should see
cashback progress Tuesday. The email problems are
a bit more complicated. Sorry again for the wait.
from Kendra:
Regarding the Cash Back, the technical department knows what is wrong and they are working on fixing it. It should be fixed by Tuesday but I will keep you updated. I did email voodookitty back twice, is she not receiving my emails?
There has been some trouble with our email server as of late. I know that they are working on fixing it but I don't know if they made any head-way. I think that a lot of emails might be getting lost in translation. I am always pretty good about emailing back promptly so if you don't hear from me it might be because I didn't receive the email or vice versa.
Please give Kendra, my apologies....
I can't figure out what happened, and why I have just barely received her 2- emails that are from Friday and also a reply email from Simon Says Support on Tuesday.
Weird...... I wonder if that is a yahoo type of block?
Once again.....
Sorry to Kendra - I thought it was unusual not to have received a response from her, as she has always adressed my previous issues with such a high level of priority.
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| (No subject) |
Joined: 11 Mar 2006
Posts: 105372
Likes: 51344
Location: Gambleville
3627301.10 NLN Dollars
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voodookitty, yahoo delays and blocks are becoming common 
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| (No subject) |
Joined: 11 Mar 2006
Posts: 105372
Likes: 51344
Location: Gambleville
3627301.10 NLN Dollars
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Your VIP Rewards are Here!
Your VIP status: Baron
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.
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| (No subject) |
Age: 72
Joined: 06 Jun 2006
Posts: 1507
Likes: 57
Location: United States
147435.00 NLN Dollars
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| (No subject) |
Age: 54
Joined: 01 Dec 2005
Posts: 4462
Likes: 8
30782.00 NLN Dollars
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CONGRATS GUYS GOOD LUCK WITH YOUR VIP BONUSES AND FREEBIES HOPE YOU WIN HUGE!!!! 
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| (No subject) |
Age: 54
Joined: 01 Dec 2005
Posts: 4462
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Some internet service providers are blocking and/or delaying
some casino emails. If you stop receiving emails from
a casino, assume this is the problem. If you email
a casino and do not receive a timely response, assume
they did not get your email and go to live chat.
Ingoing and outgoing emails can be delayed or blocked
These problems seem to happen the most often with
Yahoo, but other providers are also affected
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| (No subject) |
Joined: 11 Mar 2006
Posts: 105372
Likes: 51344
Location: Gambleville
3627301.10 NLN Dollars
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_________________
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| (No subject) |
Age: 65
Joined: 12 Sep 2006
Posts: 433
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im no one i dont know how much you have too deposit there i deposit evey week i dont get any free money from them i dont know how too be VIP there so i think i will giveup on Simon i email them 5 times i email Kendra no respond and i did deposit since they open
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| (No subject) |
Joined: 11 Mar 2006
Posts: 105372
Likes: 51344
Location: Gambleville
3627301.10 NLN Dollars
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« badalik » wrote:
im no one i dont know how much you have too deposit there i deposit evey week i dont get any free money from them i dont know how too be VIP there so i think i will giveup on Simon i email them 5 times i email Kendra no respond and i did deposit since they open
badalik, Hello! I have posted MANY TIMES IF you do not
get a response then your emails may be blocked or delayed,
so go to LIVE CHAT! I promise Kendra would not ignore your emails 
I know for a FACT: If Kendra Did not respond she did not get your email.
Maybe you are using the wrong email, USE: ....
Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.
or ....
Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.
Put Kendra in the subject line.
**MANY PEOPLE USE THE WRONG EMAIL!! USE THESE!
casino must be at the end
SimonSays DOES NOT IGNORE PLAYERS.. MAKE SURE You are using the correct email.. Last time we had this problem the player was NOT using
the correct email address! THEY ALSO HAVE LIVE CHAT,
you can go to live chat and explain your problem and tell them
to have Kendra contact you.
« TDTAT » wrote:
Some internet service providers are blocking and/or delaying
some casino emails. If you stop receiving emails from
a casino, assume this is the problem. If you email
a casino and do not receive a timely response, assume
they did not get your email and go to live chat.
Ingoing and outgoing emails can be delayed or blocked
These problems seem to happen the most often with
Yahoo, but other providers are also affected
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