| OMG I think my IQ just dropped .... |
Age: 56
Joined: 29 Oct 2005
Posts: 244
Likes: 10
14905.00 NLN Dollars
Tournament Dollars
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Josh: Welcome to Sloto' Cash Live Support. How may I assist you?
Gloria: my username is XXXXXX email XXXXXX You are requesting faxback forms I do not have a scanner or fax at home I understand for depositing with my credit card but why for my ewalletexpress account?
Gloria: hi josh
Josh: These are normal procedure for when players request there first deposit
Josh: You can also send in a digital picture if you have a camera
Gloria: not my first deposit hvae made SEVERAL
Josh: I meant your first withdrawal
Gloria: i didnt request a withdrawl i have no balance to withdrawl
Gloria: i want to make a deposit
Josh: One moment please.
Josh: I see that they requested the documents because you are trying to use a ewalletxpress account that is under a different name then your own
Gloria: my ewalletexpress account is in my name
Josh: That is why they are requesting the documents in order for them to confirm this
Gloria: This makes NO SENSE what so ever I cannot deposit with my credit card or ewallet I have used both before several times and they are BOTH in my name .. what is the email address that the documents need to be sent to??
Josh: Have you received the email from us requesting the documents?
Gloria: no
Josh: In the beginning of the chat you told me that we are requesting documents from you. How did you get to know about this?
Gloria: I get an error message when I try to deposit stating their intrernal casino security is bl;ocking the deposit i need to verify info
Josh: May I have your Login name and email address please?
Gloria: Didnt you use that to look up my info? How do you know who you are talking to? How did you know my ewallet account is the issue? I gave you all the info at the beginning of the chat??
Josh: I'm sorry that was not ment for you
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Joined: 11 Mar 2006
Posts: 105706
Likes: 51752
Location: Gambleville
3678701.10 NLN Dollars
Tournament Dollars
|
deming12, So do you want help or are you just venting?
If you want help, please post your user name
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Age: 56
Joined: 29 Oct 2005
Posts: 244
Likes: 10
14905.00 NLN Dollars
Tournament Dollars
|
Thanks anyway I gave up .. thought it was amusing I have never had any issues with any RIVAL before ..
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Joined: 11 Mar 2006
Posts: 105706
Likes: 51752
Location: Gambleville
3678701.10 NLN Dollars
Tournament Dollars
|
deming12, ok, so thanks for telling us about it then.. 
Next time email Justine or Wael at Sloto if you have trouble at Sloto..
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