[Resolved] no bonus because of upgrade at Go Wild Casino

Posted:28.11.2009, 06:04

yesterday i deposite on ....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

.
after the deposite i wend to support because you have to contact them for the bonus and freespins and the 500 loyalty points.

when i contact the live chat it whas unabled , they where upgrading.
so i started to play.
after severall hours i could use the live chat again.
to my surprise they coudnt give me the bonus aswell as the freespins and no loyalty points.
they told me that you must contact first the support before you start playing..?
well im disapointed in this cause you can see the history of deposit's
what is there so hard on to calculate 40% and ad some freespins and ad loyalty points...

so im very disapointed in the casino.

the support whas very kind that is not the problem.
she gave me 5free chip .. but i rather had my bonuses..

greetings

**Moderator**

bullock, Hi! Sorry for the trouble! Try sending support an email with the subject "Manager please help" and explain and maybe they will help.

Posted:28.11.2009, 06:24

i had a long chat with support yesterday
she talkt with a manager and they could do nothing...
i never had any trouble before ad a microgaming casino so i whas surprized when this happend , well im warned now and post this for other players there so they know that you have to contact first support before start playing...

Posted:29.11.2009, 05:05

just had to send a email to casino , it just not feel right.

will let you know the outcome.
greeting

Posted:29.11.2009, 10:41

well i have send the mail.

and to my surprize i got my bonus free spins and loyalty points.

so thanks to TDTAD that she told me to send it.

great im a very happy person once again..

greetings

Posted:29.11.2009, 10:48

Awesome..GO Wild is a good casino and have great customer support! I played my second deposit yesterday and had no problems with them.

**Moderator**

bullock, GREAT! Good luck with your bonuses and kudos to Go Wild!

Posted:29.11.2009, 22:45

how much loyalty points did u get?

Posted:30.11.2009, 02:15

500 loyalty points.

firts second and third deposites you get 500 loyalty.

cashout can with 2000 loyaltypoints.

Posted:30.11.2009, 09:31

really i didn't even any loyalty points when i deposited, i made 12 deposits total and im up to 838 and so hard to reach 2000....im gonna go ask why i didn't get any.

Posted:30.11.2009, 09:47

this is what i got from chat:
Gia: This welcome package that contains loyalty points as well we started to arrange for our members on 30 th of october

Gia: ANd i can see that you made your 1st three deposits with us in July

Gia: And you claimed the best promotions at the time

best promotions?????oh well i guess i won't get any loyalty points.