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																		Joined: 17 Oct 2006Posts: 2374
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						| thanks tawnia but my mail was a mail to mayan also   and they said there 's no level lol , its for that i dont understand... peahaps its new !
   wait and see the answer to Megan
 
 
								
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																		Joined: 20 Sep 2006Posts: 750
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						| They all share the same customer support, am I right?  Or maybe not..LOL 
 If that's the case, maybe the rep that wrote the e-mail was confused.  Who knows..
 
 
								
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																		Joined: 11 Mar 2006Posts: 107017
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						| wvguitargirl,  they share live chat support. 
 I think the support person who answered samsarah was
 not aware of this new program. We will be informed when
 Megan responds
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																		Joined: 20 Sep 2006Posts: 750
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						| Ok, well, another question for you then... 
 They share live support but is the e-mail handled individually by each casino?
 
 Just curious!
 
 
								
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																		Joined: 11 Mar 2006Posts: 107017
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	« wvguitargirl » wrote: 
Ok, well, another question for you then...
 They share live support but is the e-mail handled individually by each casino?
 
 Just curious!
 
 Yes.. when a casino gets an email it is
 assigned to someone at the casino.. I think..
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												Age: 65Joined: 01 May 2006
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						| Each one of us has our own rep in each casino, you get an email when you first join and it states I will be your representative, remember reading this part of the emails right after joining? LOL 
 
								
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																		Joined: 11 Mar 2006Posts: 107017
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	« jovida » wrote: 
Each one of us has our own rep in each casino, you get an email when you first join and it states I will be your representative, remember reading this part of the emailsright after joining? LOL
	 
 That is not exactly true... The person who welcomes
 you is not necessarily your personal rep.
 VIP players may be assigned reps though.
   
 I always suggest contacting our forum reps, if we have them.
 
 Sloto'Cash: Justine
 SimonSays: Kendra
 Mayan/Pantasia: Megan
 TIV: John
 Superior: Syd
 CasinoShare/Mondial: Mario
 Intertops: simply say "I am a noluckneeded.com member"
 _________________
 
   
 
								
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																		Joined: 17 Oct 2006Posts: 2374
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	« TDTAT » wrote: 
wvguitargirl,  they share live chat support. 
 I think the support person who answered samsarah was
 not aware of this new program. We will be informed when
 Megan responds
   
 i think too because there s no name to the end of my mail
 
 what mystery !! lol
 
 i just send a mail to megan for that , and also for loyalties program , we have receved any promotion and loyalties and we are friday , well i havent receved , others i dont know
   we 'll see its answer , wait !!
 
 
								
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																		Joined: 11 Mar 2006Posts: 107017
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						| From Megan at Pantasia and Mayan Fortune 
 Hi Tawnia,
 
 Sorry for my delay in responding.
 
 The VIP program is the exact same for Mayan Fortune as it is for Pantasia. There was some confusion because the VIP emails went out sort of prematurely for Mayan and it wasnt quite set up properly. Everything has been fixed and should be running smoothly now.
 
 As a quick reference, the levels go like this:
 
 Bronze, Silver, Gold, Platinum, Super Platinum and Elite.
 
 Regards,
 
 Megan
 _________________
 
   
 
								
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																		Joined: 17 Oct 2006Posts: 2374
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						| that dont explain why mayan support tell me they havent vip level   
 
								
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												Age: 55Joined: 05 Mar 2006
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	« TDTAT » wrote: 
From Megan at Pantasia and Mayan Fortune
 Hi Tawnia,
 
 Sorry for my delay in responding.
 
 The VIP program is the exact same for Mayan Fortune as it is for Pantasia. There was some confusion because the VIP emails went out sort of prematurely for Mayan and it wasnt quite set up properly. Everything has been fixed and should be running smoothly now.
 
 As a quick reference, the levels go like this:
 
 Bronze, Silver, Gold, Platinum, Super Platinum and Elite.
 
 Regards,
 
 Megan
 
 
  Thanks! This is Great information!
 
 I have always wondered!
 
 
								
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												Age: 54Joined: 01 Dec 2005
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						| I think I am elite at pantasia, I remember getting elite vip bonuses from them...   Of course I love mayan but I am a bigger depositor at Pantasia, they have always been my favorite, but I will now be depositing at other places more to spread my love for Rivals around...   
 
								
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												Age: 55Joined: 05 Mar 2006
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	« nettelarr42794 » wrote: 
I think I am elite at pantasia, I remember getting elite vip bonuses from them...   Of course I love mayan but I am a bigger depositor at Pantasia, they have always been my favorite, but I will now be depositing at other places more to spread my love for Rivals around...   
 Me Too!
 
 I am Elite, at Both Mayan and Pantasia!
 
 I'll have to say......
 When they give VIP Bonuses - they are a very decent, and sometimes surprisingly Large amount!
 AND, usually their VIP Bonuses are No max-cashout!
 
 The Paradise Group has been stepping up for me, too!!
 Large and no Max-Cashout!
 
 I LOVE Large, No Max-Cashout Bonuses!
 
 
								
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												Age: 54Joined: 01 Dec 2005
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						| Yeah I just deposited there tonite but again no win, I have not been doing to well at Rivals lately...  I think tomorrow I will try Simon or Pantasia if I am able to, but just lately on a losing streak, but MAYBE tomorrow will be the start of a winning streak... I am only A Silver at Mayan and Lord at Simons and I think 3 of a Kind at Davincis, like I said at least the regonized I am a VIP anywhere you know... 
 
								
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																		Joined: 11 Mar 2006Posts: 107017
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	« samsarah1 » wrote: 
that dont explain why mayan support tell me they havent vip level    
 Yes it does, Emails were sent before the program
 was running.. support did not know about it
 Megan explains here:
 
  "There was some confusion because the VIP emails went out sort of prematurely for Mayan and it wasnt quite set up properly Everything has been fixed and should be running smoothly now. "
 _________________
 
  Last edited by TDTAT on 29.03.2008, 06:21; edited 1 time in total 
 
								
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