Live Chat

Posted:22.06.2017, 22:50

Ok, my fellow gamblers...I really don't want to be a whiner, but live chat has been tough lately. Anyone else? Specifically Uptown Aces and Fair Go. I am usually very happy with live chat, but when I get this message:
You are number 3 in the queue. Please wait...only to sit there for 45 minutes and then get booted out...it's frustrating. Did something change? Uptown was always great with live chat...they were so prompt. But lately, it's been hit or miss. Maybe it's just me? After waiting 45 minutes, I get this message:
Pending a support staff member to join, you can write your questions, and as soon as a support staff member confirms this chat, he will get your messages

Then I wait some more or get disconnected. Sorry, feeling frustrated

Posted:22.06.2017, 22:54

I would rather they just tell me that they cannot answer so I can stop waiting and go to bed! lol

**Moderator**

kaymast24, Yeah that is terrible. I noticed the chat box changed a few weeks ago. I've only used live chat a couple of times since I noticed the new window and that was at Intertops. The answered in a timely fashion. Send me your user name via private message and I will contact a manager and try to get this resolved.

In the meantime, I would suggest waiting a minute or two and closing the window to try again if it goes unanswered. If that doesn't work, send an email with your request and make sure to include that you could not reach live chat and the time. I know it sucks to wait when you're trying to get cashback or whatever, so they're going to have to get this sorted.

Posted:23.06.2017, 07:30

I know. Live support is so dead sometimes.

**Moderator**

I talked to one of the casino managers and they said they are implementing new chat software, and there have been some technical issues, but the problems should be resolved soon. I have asked for more details about the time frame so I will update this thread when I have more information.

For now I would suggest: If you wait more than a few minutes for live chat, try closing the window and opening it again.

Posted:23.06.2017, 09:02

Oh my God sooooo true. This new chat....I"m not impressed. And I get timed out and booted out while waiting!!!!!!

Posted:23.06.2017, 10:03

Yup, I noticed this all started when they "changed" their live chat. Sometimes it's great...other times, not so great. Thanks for contacting them, TDTAT. I'll just have to be patient until they have all the bugs worked out.

**Moderator**

**Moderator**

If you have live chat problems after today please list the time (including time zone) and casino here so I can report any ongoing problems.

Posted:25.06.2017, 01:25

Ok, it happened again, so I will put it out there. Tonight it was Fair Go Casino, I was "number 3 in queue". I waited again for at least 30 minutes, only to get booted out. I was asking live chat about cash back. I had made 3 deposits. I tried to log out and try again, only to be bumped back to "number 5 in queue" My time zone is Eastern Time (Michigan) I've been trying from approx midnight until 2:00 AM

I've had fun playing, but when it comes to live chat.....it sucks. I hope this gets better!

**Moderator**

kaymast24, That stinks, sorry! I will send a report to the managers right now.

Posted:25.06.2017, 06:15

WOW really hope it gets resolved.

Posted:27.06.2017, 10:40

Live chat was great at Uptown and Fair Go last night.

Posted:28.06.2017, 00:11

I hate to post this, I really do.

Because I really wanted to like Fair Go, and I was so glad when their live chat seemed better. But....tonight's been worse than ever. I'm sure others can relate - I simply don't have time to wait....and wait....and wait for a response, only to get booted out. It is so frustrating. I have deposited several times, giving them chance after chance. I thought the problem was resolved, but it's not. I allow myself 2 hours of gaming, and it's very frustrating when 75% of that time is spent waiting for a response. I don't want to be a whiner...I'm only posting this as information to anyone who might benefit from it. I hope it gets better...I will definitely post any positive experiences as well.

**Moderator**

kaymast24, Thanks so much for letting me know. I will send your feedback over to the manager. They told me they were working on it, so hopefully it gets better. I personally am not as patient as you are.