Grand Mondial Bonus

Posted:06.04.2009, 17:15

I was wondering if anyone else has the Interest Rate bonus at ....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

, if so has anyone received it yet? Here's the promo page..

**Moderator**

Roxy42, Hi! I heard a few people were having trouble claiming it..
If that is the case for you, email ([email protected])

GOOD LUCK!!!

Posted:06.04.2009, 18:26

I have not gotten it, yet and have already sent Lilani an email.

I'll post, if I hear anything.

Posted:06.04.2009, 19:23

Well here's Mario's response

Hi Raquel,

Hope all is well.

As far as my knowledge goes, the interest rate bonus will be awarded in the first week of each month.

I believe that the bonus should have been awarded but there has been some technical glitches prohibiting us from doing so.

Raquel, rest assured that you will receive what is due to you during this coming week.

Lilani will keep you posted and she’ll also get back to you once it’s been credited.

Hope lady luck is on your side.

Best regards

Mario

He was quick as always in responding! Thanks Mario!

Posted:08.04.2009, 09:50

Anyone know where the info/terms are listed at for this bonus? Hope to see it soon!

**Moderator**

Posted:08.04.2009, 17:02

Now it won't be until tomorrow I was told, something always happens when they are getting ready to get new games. I wouldn't worry too much about the terms, mircos are always good, plus if you put your cursor over the credits it will tell you if you have met the playthrough.

Posted:09.04.2009, 08:07

I was actually wondering about the terms for receiving the bonus.

Posted:09.04.2009, 08:36

Posted:09.04.2009, 08:49

I play on the "Flash' version of the casino.
AND, the appearance is much different today, than it was before.

They must have done some sort of upgrade to their software that caused
their tech issue.

Posted:09.04.2009, 10:11

"(weird how their 'banking' system never goes down and if so... fixed immediately)"

Lol...yeah, I've noticed that too. Most casino's seem to follow that same pattern.

Posted:09.04.2009, 13:31

They still say we can "expect delays" although I was told the problem was fixed now.

Hate to say it but their live chat really sucks.

Posted:09.04.2009, 19:19

Here is today's response from Lilani.....and yes live chat is useless there. And no the automtic deposit bonus is not working...
Hi Raquel,

It seems that we are finally getting there!!! Woohoo!!!

Everything has been restored, we are just waiting for our systems to catch up now - they say it should be by midnight tonight which is in the next 8hrs. However if you play now you should receive your bonus, it's just a matter of us not being able to see all the previous data on our systems as it is trying to catch up the last 4 days information. By tomorrow we will be able to credit all outstanding bonuses, we will be bulk crediting the system to try and credit all the accounts who did not receive their bonuses. All withdrawals will also be processed on Tuesday as Monday is a public holiday over here as it is Easter weekend. As Murphy's law had it with us everything decided to go wrong just before the long weekend and the system decided to go back online just before we go home so now we have 4 days of work to try and catch up in 2 hrs.

If you have not received your outstanding bonuses by tomorrow then please let me know and I will ask the call centre to manually add it for you. Have a wonderful weekend Raquel and thank you for being so patient!

Warm regards,

Lilani

VIP ACCOUNT MANAGER

**Moderator**

Roxy42, Sounds like progress

Posted:10.04.2009, 08:41

I did finally get my bonuses on my deposits that were made on Tuesday,
a little while after I got Lilani's reply from this morning.

Hi Jeanette,

We have been experiencing technical issues with our internet service
provider, however everything seems to be resolved now and we are just
waiting for our system to catch up with all the back logged information.
This should be up to date by midnight ( the next 8hrs ) and then we will
be doing a bulk crediting for all the accounts that are owed bonuses.
Please accept our apologies for the technical fault, if you have still not
received your bonus by tomorrow then please let me know and I will
arrange for the call centre to credit your account for you manually once
they can view all transactions.

Have a wonderful weekend!

Warm regards,
Lilani
VIP ACCOUNT MANAGER

Never got that other "Interest Rate" bonus thing, so of course....
I sent another email.
I will await a reply, as my usual patient self!