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Joined: 11 Mar 2006
Posts: 101744
Likes: 47103
Location: Gambleville
3123971.10 NLN Dollars
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BB28, I hear that.. especially if you play Scary Rich.. 
When you can't win- it may be weeks, but feel like months
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Joined: 31 Mar 2008
Posts: 76
Likes: 4
3035.00 NLN Dollars
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Yep......scary is my game. Have a love/hate relationship with it. lol
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Joined: 31 Mar 2008
Posts: 76
Likes: 4
3035.00 NLN Dollars
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Well.....my 1st experience wasn't pleasant, see chat copy below.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 22seconds. An operator will be with you shortly.
You are now chatting with 'Liz'
Liz: Welcome to Club Vegas Casino Live Support. How may I assist you?
Bonita: Hi
Bonita: i'm a new customer.....just tried to claim the 300%, it says denied....what is that about?
Liz: May I have your Login name and email address please?
Bonita: xxxxx email is xxxxxxxxxxxxx
Liz: I see you recently played another promotion on another rival based casino. The system currently requires a 1 hour cool off period before you can claim this bonus.
Bonita: which casino is that?
Liz: Have you registered at another casino?
Bonita: yes..
Liz: well..
Bonita: i play at several rivals
Bonita: first time i've ever heard that
Liz: Security systems allows only 1 bonus per hour to be claimed.
Bonita: first time i've ever been denied a bonus
Liz: Please try again after 1 hour.
Bonita: i just played at 3 other rivals.....took bonuses at all of them
Liz: But it probably took you 1 hour or more for each
Bonita: lol......i wish
Bonita: well this isn't a good start
Bonita: might not be back.....
Bonita: no comment?
Liz: I'm sorry to hear that. Please try after 1 hour as i can not manually add the promotion to you due our security system.
Bonita: okie dokey
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Joined: 11 Mar 2006
Posts: 101744
Likes: 47103
Location: Gambleville
3123971.10 NLN Dollars
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BB28, That has happened before at other Rivals.
It seems to be about a 10% chance. If you have just played
another bonus, sometimes the system blocks you and sometimes
it does not.
The bonus should work in 30 minutes to an hour. 
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Age: 65
Joined: 19 Jul 2006
Posts: 11
Likes: 0
9095.00 NLN Dollars
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i deposited 40 and got 120 bonus played thru 10,000 cashed out 3,500 ,but it will only let me cash out 1,000 at a time i guess ,wrote suppport .\,but they haven't responded yet ,hope they pay,cashed out thru quicktender
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Age: 54
Joined: 05 Mar 2006
Posts: 4435
Likes: 79
Location: California
68362.00 NLN Dollars
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« mark421 » wrote: i deposited 40 and got 120 bonus played thru 10,000 cashed out 3,500 ,but it will only let me cash out 1,000 at a time i guess ,wrote suppport .\,but they haven't responded yet ,hope they pay,cashed out thru quicktender
Of course they will pay!
You can only cash out $1,000 on EACH transaction.
Have you tried to make another withdrawal for $1,000?
It should allow you to make at least 2 - withdrawals for $1,000 each.
Then go back tomorrow, after 9 p.m. Pacific Standard Time, and you should be able to withdraw the rest.
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Joined: 11 Mar 2006
Posts: 101744
Likes: 47103
Location: Gambleville
3123971.10 NLN Dollars
Tournament Dollars
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« voodookitty » wrote: « mark421 » wrote: i deposited 40 and got 120 bonus played thru 10,000 cashed out 3,500 ,but it will only let me cash out 1,000 at a time i guess ,wrote suppport .\,but they haven't responded yet ,hope they pay,cashed out thru quicktender
Of course they will pay!
You can only cash out $1,000 on EACH transaction.
Have you tried to make another withdrawal for $1,000?
It should allow you to make at least 2 - withdrawals for $1,000 each.
Then go back tomorrow, after 9 p.m. Pacific Standard Time, and you should be able to withdraw the rest.
That is right! They will pay but the max a day is $1000+$1000.
They may request id verification documents. Get your
drivers liscense and a recent utility bill ready to email.
Did you use the 300%? It had a maximum cashout rule when I used
it a few weeks ago  I put a warning in every post.
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Joined: 11 Mar 2006
Posts: 101744
Likes: 47103
Location: Gambleville
3123971.10 NLN Dollars
Tournament Dollars
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Joined: 06 May 2006
Posts: 7
Likes: 0
14347.00 NLN Dollars
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i cant even get these people to answer the phone or email me back. is anybody else having this problem?
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Joined: 11 Mar 2006
Posts: 101744
Likes: 47103
Location: Gambleville
3123971.10 NLN Dollars
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gamblinman, Hi! Sorry, try live chat. They will answer right away
You can get to live chat from the casino cashier or from the home page.
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