Chat with Grande Vegas question

Posted:28.06.2009, 18:42

I still have not heard back and I did play the 199.00 to zero

but I couldn't figure out why my balance dropped?? Here is the chat:

Gary: Hello, How are you today?
Gary: Welcome to Grande Vegas Casino, I will be your Online Support Representative.
gloria: Hi I redeemed NBD25 to try out your casino was up to over 500.00 then my balance went down to 199.00?? I looked in history it said 314.00 withdrawl requested?? Hi Gary
gloria: Can you tell me what happened?
Gary: One moment while I check your account please.
Gary: Kindly confirm your last name
gloria: XXXX
gloria: Are you still there?
Gary: I will have to refer this for further investigation as it shows that there has been a coupon reversal
gloria: It happened while I was in the middle of playing?? Does it mean I met the playthrough?? Is there a max cashout??
Gary: The max cashout is $200
gloria: So maybe that's why it removed everything over 200.00?? It did leave me with almost exactly that amount 199.00 I was hitting spin so it could have been 200.00
Gary: gloria we have referred it to our finance department to look into the matter we will rectify this within 24hrs:)
gloria: Can I keep playing??
Gary: yes sure you can.
gloria: Thank you

**Moderator**

deming12, I heard this happened at iNetBet too... guess it is a software thing

Posted:28.06.2009, 20:57

That's what I figured .. Thank you!!