CASINO SHARE QUESTION

Posted:09.12.2009, 09:40

did their support take a holiday. I have been trying to reach online and via phone. Puts you on hold and then disconnects or online support tells you to reach later. They are not crediting VIP bonus as emailed and would like to know if they are going out of business or something?

**Moderator**

sammy, Hi! No I do not think they are going out of business.

Send an email with the subject "Manager PLEASE HELP" or Send me your user name and I can email and complain. You can send it via private message if you want.

Posted:09.12.2009, 23:02

I have also been experiencing some issues, as far as trying to reach them.

At live chat, I have waited so long that it sometimes, times out and tells
me to try again later.
I have rarely received quick response when sending emails, anyway...
But, now it is like they don't even answer.

However, I did get 2 emails, the day before yesterday.
One says, "thank you for taking our call" and the other says, "sorry we
missed you".
I then realized that the 866 number that I did not answer on my cell
phone, while I was working - was the casino.

Maybe they are too busy on the phone to answer....

I love the CasinoShare Group, but they need to bring back a VIP Mgr.
Ever since Lilani has been gone - there is no one to contact, except for
customer service agents that do not have enough authority to just fix the
problem.

*sammy, just be patient and wait for live chat.
They will credit the deposit bonus, on the spot.
I would suggest, click on the 'live chat' link on their website versus the
casino software.... I have been able to reach them more quickly, like that.

Posted:11.12.2009, 06:04

Hi guys,

Hope you are well.

Please be so kind as to email me directly and I will personally get support to sort out your issues for you.

My email address is: ....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

Thanks
Mario

Posted:11.12.2009, 23:28

Posted:13.12.2009, 09:02

Voodoo I am going through the same thing, they don't answer emails and when they do it's days before they respond. Mario don't ever answer my emails and forget about Lilani, as they told me one time I'm no longer a vip although I get emails for vips. I got an email from a guy name Dirky he responded one time for Mario. All I know the service is horrible here anymore, I don't like to play at casinos where you have to spend hours to settle things. Too bad for them, I'll take my money somewhere else. By the way this for Grand Mondial also.

**Moderator**

I will complain about the bad service to a manager!

Posted:13.12.2009, 16:59

I got a response from Mario, regarding a recent issue that I had.
Said he will look into it first thing on Monday morning.

Maybe they aren't getting the emails.... he mentioned that he was no aware
of the other 2 emails I sent to him.
AND, the response from him, came into my 'spam' junk mail.... that was
kinda' weird.

Posted:14.12.2009, 07:48

My issue, with Grand Mondial - RESOLVED!
As promised by Mario, he did look into it first thing on Monday and contacted me, right away.

Sooooo....
I would urge anyone that runs into an issue or has a question - looks like Mario is the man!

Thanks, Mario!
Much appreciated!