Bad experiences?


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Bad experiences?
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PostPosted:18.09.2018, 15:43 Reply with quoteBack to top

Out of curiosity, I wanted to know how many other members have had negative experiences centered around availability of promotions.

I actually just had a pretty bad experience with Intertops, which until this was my favorite online casino.

A little background, I placed and was paid from a freeroll poker tournament and subsequently played poker until making another deposit to play slots. It just so happened that $2.something was still in the Intertops wallet from the poker tournament. This is the same wallet your deposits inter before transferring them to casino red or casino classic. I met the playthrough of the bonus and accumulated a decent amount to withdraw. At that point I was told I needed $2.something in rake prior to being able to withdraw. So I played several ring games and a tournament in an attempt to meet the rake. In this time I was emailed twice and told that because of outstanding rake I would not be able to withdraw. Once the rake was completed I would be able to. I seemed to get varying responses regarding how much remained on the rake amount because it only updates overnight.

During this time I ended up playing and losing the funds that I had won, no big deal this happens every now and then.

Yesterday I had been sent a promotional code for freeplay based on being on their leaderboard. I figured it was a good opportunity to use the code given I had just lost on a deposit. Unfortunately, that wasnít the case. Upon attempting to redeem the code it wouldnít work, prompting me to reach out to live support. There I was told my account had been reviewed by management and the promo code was revoked and I was no longer eligible for any deposit or no deposit bonuses. This struck me as odd because Iíve deposited a fair amount at the casino both with and without deposit bonuses. The rep told me that they couldnít tell me why and that the terms and conditions dictate that no reason is necessary.

Has anyone else experienced anything similar at casinos you have frequently deposited at and to the best of your knowledge no had any issues with previously?

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TDTAT
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PostPosted:19.09.2018, 04:06 Reply with quoteBack to top

Boxer15, I'm sorry that happened! Bonus blocks happen all the time and have happened to me at lots of casinos, although never at Intertops. Casinos use an auto system to detect bonus abuse so you got tagged some how. It's not a perfect system. Bonus blocks usually fall off after a certain amount of time if you deposit and play. I suggest that you send an email attention/subject "Manager Help Needed, Wrongly Bonus Blocked". They will manually review your account. If that does not work, let me know and I can email the casinos.
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PostPosted:19.09.2018, 09:11 Reply with quoteBack to top

Thanks for the input, TDTAT!

I felt it was odd, given I had been regularly depositing and reached out to live chat a few days earlier with them giving me freeplay unsolicited during the chat. Iíll try the email.

Thanks again

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PostPosted:19.09.2018, 11:29 Reply with quoteBack to top

Hi, sorry to say but you also get bonus blocked when you win more that you have deposited. Casinos do not like that...Hurts their profit margin...Good Luck Rolling Eyes
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PostPosted:19.09.2018, 17:32 Reply with quoteBack to top

jslotter71, Yes! I avoid that by not using deposit bonuses and only claiming cash back. The 25% Cash back has no max cashout at Grande Vegas and you can play games other than slots with it. And you can play with no restrictions on your deposit. I spank Grande Vegas so often on video poker they probably should have banned me. face with tears of joy smiling face with horns
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PostPosted:26.09.2018, 08:14 Reply with quoteBack to top

Wanted to provide a brief update. Based on recommendations in this thread, I sent an email to the complaints department. An automated message was received indicating the complaint would be reviewed and I would receive a response within 24-48 hours.

I have received no response in over 5 business days (7 calendar days).

On top of this, I received a specifically targeted free play coupon from intertops this morning. This lead me to believe that the issue was resolved, however, they still have my account blocked and will not provide a response.

Very bad experience with Intertops.

Edit: I also made several coupon free deposits between the time I was blocked and now in hopes it would resolve the issue. Alas, I was wrong.

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PostPosted:26.09.2018, 09:00 Reply with quoteBack to top

Boxer15, That stinks. I can email them if you'd like to send me your account name by private message. If my contact tells them to review the account they will. That may help. Either way I'd like to complain about their lack of response.
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PostPosted:01.10.2018, 09:13 Reply with quoteBack to top

Boxer15, The bonus block has been lifted! It may take up to 24 hours.

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PostPosted:02.10.2018, 12:49 Reply with quoteBack to top

Many thanksTDTAT. Youíre the best.

Iím glad that itís been resolved as I would assume itís fairly rare that this works out in a playerís favor.

This a testament to the benefits of the message board, as the restriction was lifted though I never received any kind of response directly from intertops.

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