$5 reward bonus at Sloto'Cash

Posted:01.01.2008, 12:11

I received an email from sloto that they gave me a $5 reward bonus and it was there in the cashier but when i went to claim it said bonus can not be claimed.
I emailed them earlier but no answer back yet. Has anybody had problems with this?

**Moderator**

codyman,

I redeemed my 5% with no trouble

Make sure your account is at zero..
Log out and log back in and try.. or go to live chat and
they will fix it up

Posted:01.01.2008, 12:30

Thanks tawnia, live chat took care of it

Posted:01.01.2008, 13:32

I have had pitiful customer service for the past two days with Paradise8, but I guess it is because of the holidays. must be busy or something. I am waiting for my third new password change. I think they are having problems with their system...what do you think?

**Moderator**

lewbeth, I am sure support is affected by the holidays,
but why do you need support to change your password?
If you click the forgot password button, they send you a new
password

Posted:01.01.2008, 15:57

12 hours later....and after that one didn't work and I posted this, i reached them by online support and it took approximately 30 minutes to get a new password. I still haven't heard from cocoa and that was about 18 hours ago. But thats ok...they give good bonuses and I am looking forward to my 300% bonus at some point. I guess I was just bringing the holidays to everyones attention in a "gentle" way!!!!

**Moderator**

lewbeth, weird.. sorry about that.. so you tried
clicking the forgot password and never got an email back?
that is an auto system so I will let management know if that is
not working and about the support being slow

Posted:01.01.2008, 20:25

I just heard back from cocoa. I was able to get through to Paradise 8 as I mentioned before. But Paradise8 just emailed back as cocoa....go figure.

**Moderator**

lewbeth, Paradise8 and Cocoa are together, they share
management, an affiliate manager and more

Posted:01.01.2008, 21:39

yes, i know, but they sent separate emails and passwords. it's all ok.