$1000 cashout at SimonSays Am I bonus banned?

Posted:18.01.2009, 17:30

I just recently started playing a Simon Says casino, made my 3rd deposit and claimed a 400%, bonus money non-withdrawalable, 50X bonus+deposit WR promotion. I only deposit $25 which was the max I could deposit claiming that promotion. Well I played for hours and hours, and finally met WR, I had well over $1000 in account, so I cashed out $1000, and they took their $100 back, and played on the rest for hours. Finally I went broke, and tried to claim the free $5 chip in my cashier, and it wouldn't let me, It said denied, you may not be eligible for promotions. I just claimed the 400% a day earlier. I talked to live chat, and they said they would have to send it in for review. I have read about people being bonus banned, but I just made my withdrawal a few hour earlier. That was quick to change my status on being able to claim promotions. I don't know what is going on, I am not worried about the $5, just concerned about my withdrawal and what is going on? Does this sound like a bonus ban? I don't know what to think.

Posted:18.01.2009, 19:54

you will pay sur

donc worry but now rival frequently put your status like bonuse abuse

its not for the $5 but for all promotions , you just can deposit and play without bonus , perhaps they change your status one time but be sur the make you again bonus abuse if you win more

So , now i play to sloto ( the best rival ) and two other rival , paradise and absolutes slots , they let me take bonuses and they are nice with

all other rival i dont want to play anymore , they are very bad with bonuses

good luck and congrats for your wins

**Moderator**

mistye81, Congrats!!!

You need to ask for a manager account review. Sometimes
you can not claim a rival bonus if you have just claimed one at another casino.

As far as how long it took: the bonus block system is mostly automatic..
a casino person does not need to look at your account to get blocked,
the system can do it automatically for a variety of reasons.

It could be bonus block, but could be something else.

Posted:18.01.2009, 21:13

I think it is because you have a withdrawal pending. I think I had that come up one time and that's what it was.

**Moderator**

Oh yeah.. you are not allowed to claim a bonus when you have a withdrawal pending

I forgot..

so the answer is no

Posted:18.01.2009, 21:17

Ok, I have sent an email to accounts department, I just have to wait to see what is going on when they reply, so hopefully by tomorrow I will know. Thanks TDTAT and samsarah!!

**Moderator**

Posted:18.01.2009, 21:19

That could be it too, I do have a withdrawal pending, however I asked live support and they said that I should be able to claim promotion, sometimes, I don't think they know much about what is going on. Thanks to anniemac, too.

**Moderator**

Of course now someone will be reviewing your account since you asked,
so you may end up bonus blocked anyway

So for everyone's information: NO CLAIMING BONUS or depositing
while you have a pending withdrawal.

**Moderator**

I want to add that I enjoy gambling more without deposit bonus.
When I started I would not deposit without 200% or more

I got blocked long ago at all the Rivals for bonus except Sloto'Cash.
Now I play with no bonus or Sloto's 15% with 4x play.

I can cashout when I want, play what I want, and then I get free chips (sloto tickets) every week anyway.

It is nice to get bonus to play longer, but for actual winning, no bonus
may be the ticket. I have won big with bonus and without, but I have
less to worry about when I play without bonus.

Posted:18.01.2009, 22:03

Thanks TDTAT, I appreciate all the help. I usually only play at Slotocash, I just recently starting making a few deposits with Simon Says, so when things are a little different from Slotocash, I kinda freak out, wondering what is going on.

Posted:19.01.2009, 04:02

TDTAT, I agree (not that I cash out often), I prefer to play without a bonus. This allows you to cash out at any time, and you are not restricted on what you can play.

Posted:19.01.2009, 19:02

Me also, I seldom use a bonus other than the free chips.

Posted:19.01.2009, 19:48

I had been without a computer for a couple of months and played no where. When I got back online I found I was bonus blocked at This Is Vegas. The regular support person was not helpful but when I wrote ATTN MANAGER and inquired why I as a high depositing player was bonus blocked the mgr responded that it was an error, asked for my forgiveness and gave me a nd bonus. So, it could just be an error for whatever reason.
Writing ATTN MANAGER was a tip from Tawnie a while back when I was having problems. Thanks for that, Tawnie, I've used it to my advantage more than once!

**Moderator**