Totally frustrated with 50 states casino

Posted:22.12.2009, 11:22 Totally frustrated with 50 states casino

I played for a couple months at 50 states casino and won and lost. Finally I had my total up to over $600 and tried to withdrawal, but was told that I hadn't wagered enough. I was given instructions as to where to check and see how much I still had to wager. I kept track of it for days, checking it continuously. Finally I had wagered the correct amount of times but then it reset itself and denied my request for withdrawal. When I spoke to customer service they said that I had only worked off one bonus, but the amounts that they stated totally conflicted with the formula listed on their terms and conditions. I was very upset and said that I was just going to take it to my bank for resolution. At that point they told me they were going to refund everything I had deposited, which amounted to $396 and to please not to go to my bank. I have been waiting and haven't seen anything yet. My account is now blocked, so I can't talk to customer service; the phone number just rings a fast busy and they no longer respond to my e-mails. I'm getting a very bad feeling about this. Can anyone help?????

Posted:22.12.2009, 11:40 (No subject)

bonnie714, Hi! Sounds like you used a "super sticky Bonus" Sorry

Send me a private message with your account name and I will see if I can contact a manager. wink

Click messages at the top of any noluck page.

You could also try this email address cs@50statescasino.com - And use the subject "URGENT, Manager please help" Tell them you are a member of noluckneeded.

Posted:22.12.2009, 15:44 (No subject)

TDTAT,

Hi there and thanks for the response. My user name is the same: Bonnie714 and my account name is BXXXXXXXXX. I'd appreciate any help you can provide. I've lost track of how many e-mails I've sent without a response. I've been sending the e-mails to the address you mentioned. You know Christmas is this week and they told me that I'd have the money by now, so I'm very frustrated. Thanks for your help Smile

Posted:22.12.2009, 15:59 (No subject)

bonnie714, Hi Bonnie! I emailed all the CasinoStates addresses I could find and asked for someone to help you. Hopefully we will hear something soon. Sorry for all the trouble you are having. I will give them a little extra time to respond to me as it is the holidays. If I do not hear a good resolution in a few days, then I will proceed with other forms of resolution to this issue and possibly ban the casino from this site.

Sorry

Posted:22.12.2009, 16:26 (No subject)

Thanks for all your help Smile

Posted:23.12.2009, 02:56 (No subject)

Hi Bonnie,

This is Madison from 50States Casino. Please let me start off by apologizing for the difficulty you experienced.

I have sent you an email with a detailed explanation as to what happened in your account.

You are more than welcome to reply to that email and I will be happy to assist you further.

Madison Klein
Support Manager
50States Casino.

Posted:23.12.2009, 06:54 (No subject)

50States CS, Thank you for responding!

Posted:23.12.2009, 10:09 (No subject)

Hi! Your account was closed because you wanted the "chargebacks" done. It takes 15-20 Business days for this refund to go back to your cards. The casino started the refund on the 14th.

Posted:23.12.2009, 10:47 (No subject)

Thank you for your help, but I must tell you that this is not how it happened. When I got the second bonus I had not lost all my money, but was taking advantage of a bonus offer that was about to expire. As I said before, I was told how much I had to wager and continued to keep track of it, but then it reset itself, without me making another deposit or receiving another bonus. It's so funny how when confronted the story is twisted to make it look as if it's all me. Also, I wasn't the one who insisted on having my account refunded - that was a resolution that was offered by the customer service rep.

Posted:23.12.2009, 11:13 (No subject)

bonnie714, I do not think they are blaming you and I will always side with a player over a casino. This problem is reflected in the currrent casino directory rankings, so do not think that this issue has been blamed on you. I was bothered by the lack of response to your complaints, but It is hard for the casino to respond quickly to a complex situation, as it takes a manager to figure out what is going on (not just a customer support person). It is also difficult to say a player could not make a mistake when trying to calculate their own wagering over so many thousands of dollars. Also, Saying you will "take it to the bank" implies that you will do chargebacks, as that is the only thing a bank can do if you paid money and services were not delivered.

It is always best to play a deposit and bonus fully before claiming a second bonus. I would never deposit when I still had money in my account attached to a bonus. If you claim a second bonus the wagering from the first bonus is still attached plus all the wagering for the second bonus (even if wagering on the first deposit is finished, the other rules and possible game restrictions are still attached if you do not zero out your account before making a second deposit with bonus). Always play your account to 0 before making a second deposit to avoid problems. This goes for free chips also.

In any case it seems the only resolution is to refund your money. I am sorry for the trouble and hope you can have better results at a different casino. Perhaps consider a Rival casino and avoid topgame software casinos.... this is not the first issue with top game software. Sorry and good luck.

Posted:23.12.2009, 11:36 (No subject)

What is topgame software. I'm still new to this. I like slots and prefer slots that have bonus capabilities.

I didn't think you were siding with them, but it's frustrating when what you know to be true is twisted. Also, I wasn't trying to calculate on my own. The casino actually has a section you can go into and it will tell you how many times you have wagered and how many more you have to go. So you see, how could I have gotten it wrong????

Posted:23.12.2009, 11:45 (No subject)

bonnie714, Hi! online casinos have different software. 50states is a top game software casino. The different software can be compared to pepsi/coke... or MAC vs PC. The main options for US players are RIVAL, TopGame, or RTG. I personally prefer Rival software. Some online casinos are not good, so it is important to play at recommended casinos with good reviews.

You can see the different casinos/softwares in our casino directory. Pick a casino with high rankings and good reviews that pays quickly.
all online casinos: http://www.noluckneeded.com/website-profiles.php
Rival casinos: http://www.noluckneeded.com/website-profiles.php?software=Rival
RTG casinos: http://www.noluckneeded.com/website-profiles.php?software=RTG
Top Game casinos: http://www.noluckneeded.com/website-profiles.php?trusted=any&cat=all&country=all&software=Topgame&terms=

All Rival casinos have free chips, so try them free and see if you like them.

As far as calculating wagering, I do not play at TopGame casinos, so am not familiar with how to calculate their wagering by myslef or how they do it. At a Rival casino, it just shows when you have finished wagering, and when I try to keep track of how much I have played, I am always off.
___________
If the casino is reading this, perhaps paying the additional $200 to the player would make us all feel better about the situation, but that is just my opinion.

Posted:24.12.2009, 01:23 (No subject)

Actually what I was promised was $396.

Posted:24.12.2009, 06:32 (No subject)

bonnie714, I know... I meant paying the whole $600. wink

Posted:25.12.2009, 05:03 (No subject)

Well, I got my refund today - actually, I only received $370 of the $396, but I'm thankful for that. Thank you for all your assistance and also for some great advice. For New Years Eve, my fiance is bringing me to Seven Feathers, a wonderful casino - when you win you can "cash out" Smile