Surpeme Play cashout

Posted:14.09.2010, 13:20 Surpeme Play cashout

I won at Supreme Play casino last wednesday. I deposited with a virtual visa (Entropay) the deposit was accepted. But after I won I was told I could not withdraw because they did not withdraw to credit cards. I was told that I would have to make a deposit with one of the alternatives. I have never had to do that before. I was always able to withdraw via ACH. Anyway I made a deposit with UseMyWallet. I sent my documents and received an email saying they were approved and my withdrawal would be processed. That was yesterday. I check my quicktender nothing I go to the website and it says my account has been suspended. I dont know why. I have tried calling no answer I sent emails so far no answer. This has never happened before. I am very upset. Because they could have sent an explanation or something. I saved my chat correspondeces. So TDAT if you can help me please

Posted:14.09.2010, 13:27 (No subject)

I forgot to mention something else that was wierd. On Labor day I received a no deposit bonus invite throught email. The next day when I went to play the option was not there. So I deposited anyway. When I asked through live chat if I had met the requirement I asked about the invite she said it was expired. Well yesterday when checking on my withdrawal status the invite was there. A week later. I played it out 20 bucks. The next time account suspended

Posted:14.09.2010, 14:16 (No subject)

slotcalla, Hi! Cashouts to ewallet accounts at Supremem play take 2-5 business days after documents are approved... they do not pay instantly. ACH cashouts can take up to 7-10 business days as that is a wire to your bank. If you do not get the money in 7-10 business days let me know.

As far as being suspended, I am not sure. Email them or try live chat and see what they say. If you do not get a good answer, ask for a "Manager account review" (that will take a few days) and let me know the outcome.

As far as free chips for holidays, sometimes they are only good for 1 day, so claim them when you see them.

Congratulations

Posted:14.09.2010, 14:44 (No subject)

as far as the free chip it was not there on Labor day it showed up a week later and I did claim it and then account suspended.
if I dont hear from them by next week I will get back to you.

Posted:14.09.2010, 14:45 (No subject)

I did email live chat. Nothing

Posted:14.09.2010, 15:07 (No subject)

slotcalla, Most casinos take 24 hours to respond to emails. See if they have live chat so you can speak to them right away.

Posted:20.09.2010, 08:54 (No subject)

update
I received an email saying that I have pending cashouts with other casinos abnd until these are handled then they can not continue the process. I responded asking them what other casinos that I have pending cash outs with. I have not got one response. I have sent them emails everyday. I do not know where to go from here. I have went to almost every rival casino to see if I have pending cash outs. I have about five more to go on the list. But with them not answering any of my emails I am afraid they will not pay. I won 1000.00 dollars. They took my money. Why wont they pay? They will not even respond. Any advice?

Posted:20.09.2010, 09:00 (No subject)

slotcalla, That is weird, but I really think they will pay... it may just take a while. Sorry

Posted:20.09.2010, 09:42 (No subject)

i dont understand , i had too withdrahal pending on their sister casino 21 grand and im been paid on few days , little longer than usual but they pay
i often cashout to supreme play without problem

i suggest you to go to live chat and ask after Nathan or Sam , they are the best for these questions Smile

dont worry , money ' ll be there , sure

Posted:20.09.2010, 09:47 (No subject)

+ when we can play with an old free chip , like your labor day , they suspend your game , they do that with me yesteday lol , i fund a $20 labor day , i already play it on labor day but , it was there so i take it , but they suspended it i got a pop up said , time expired Smile

i think it s correct , it s an error

Posted:20.09.2010, 11:55 (No subject)

I've read in other forums about people having problems cashing out from Supreme play, so I'm not surprised. I do believe you will get it but it can take some time.

Posted:20.09.2010, 17:10 (No subject)

I finally get an email response from them telling me that I first have to make a deposit using an e wallet. OMG!!!! This was the first issue that I had with them on day one. I made the deposit as requested. Now I am being told to do it again. And my account is still locked. With no mentions to that at all. I have sent them an email everday asking for assistance with these pending cashouts. I have not got one response. Just asking for me to make another deposit. There has got to be another way to resolve the issue. I just want to make sure that I do what is required to receive my winnings. I am okay with the slow process as long as I know I am going to receive it. They say that I have pending cashouts. I dont know with who cause if I did I would cashout. But I cant get any more info from them. My question is if I did have pending cashouts what does that have to do with them. They took my money and I played and won. They asked me to make another deposit using the ewallet to be able to withdraw. I did. I cant get any answers from them. Not the best customer service. So who knows if they will pay. But I am sure not going to go away. I won 1000.00.

Posted:20.09.2010, 17:27 (No subject)

slotcalla, Send me your account id by private message and I will start harrassing them. In the mean time, emai them with the subject "manager please help" and explain you already made an ewallet deposit. wink

Posted:26.09.2010, 17:36 (No subject)

this and alot of other rivals have gotten slow with paying. Rival oversees all of the withdraws and processes the credit cards.Unless you are playing at a place that does their own processing then its going to take the full 3-5 business days.....I have cashed out from Supreme several times and it always took 4 or maybe even 5 business days to complete......Go to live chat and ask for Julien....he will help you if he can... last i knew he was a promo manager but he also would work the chat line as well....