SPIN PALACE: INVITATION EMAIL ONLY or NO CASHOUT

Posted:23.08.2006, 18:37 SPIN PALACE: INVITATION EMAIL ONLY or NO CASHOUT

Hello All

For those of us who participated in the recent promo here are some things that u will find may help your requested withdrawal to be successful...

When i first contacted their "live Help" they denied even running the promotion:

Vamo: Thank you for waiting. I'll be with you in just a moment.
Michelle: np hun
Vamo: what's the question?
Michelle: About the $25 free bonus? I more than exceeded the 20x playthrough requirements. (i wagered more than $1500) So as far as you know, the delay is only because of the tech problems in your processing dept?
Vamo: Thank you for waiting. I'll be with you in just a moment.
Vamo: we don't have that $25 free bonus running
Vamo: it was not posted by us on the website
Michelle: but i recieved the bonus via invitation?
Chat session has been terminated by the site operator.

then i logged back on and had the same operator:

Please wait for a site operator to respond.
You are now chatting with 'Vamo'
Vamo: We have not heard from you. Do you wish to continue the chat?
Michelle: yes
Michelle: ss hun lat time it said terminated by operator
Vamo: we had connection problem
Vamo: sorry for that
Michelle: thats ok
Michelle: so about the $25 fre bonus, that WAS a valid offer?
Vamo: like I have said Michelle
Vamo: we do not have that kind of bonus running in our casino
Vamo: for accurate pronos please visit our website
Michelle: i would like to show you something i recieved, if i can pull it up...
Vamo: Thank you for waiting. I'll be with you in just a moment.
Michelle: http://www.spinpalace.com/25bonus/terms.asp
Michelle: http://www.spinpalace.com/25bonus/claim.asp
Vamo: Michelle...someone who is not affiliated with us put up this ad.
Vamo: we do not have it
Michelle: so how did i recieve it ?
Vamo: I don't know
Michelle: because that is the withdrawal that i am waiting on!!!
Michelle: i oepened the acct on i think Saturday/Sunday and played it throygh, then requested a withdrawal
Michelle: i see that the claim page has been removed but the bonus terms page is sill active
Michelle: and i recieved an email from Debbie TaylorFrom : "Spin Palace Casino" <support@spinpalacecasino.com > | Save to Address Book | Block Sender To : "Michelle Nuessler" <nuessler@netzero.net > Subject : 25 Free Bonus - Claim Successful! Date : Sun, Aug 20, 2006 05:54 AM
Michelle: Congratulations Michelle! I’m delighted to announce that you have successfully qualified for a $25 Free Bonus! As a result, please find that the FREE Bonus has now been credited to your casino account, tspr03444671. I trust that you will enjoy playing in the Palace Gaming Hall. Should you require any assistance in the future, please don’t hesitate to contact our Support Team, where an agent is available 24 hours a day, 7 days a week. Be lucky and have fun! Debbie Taylor Casino Manager Please note: this is an automated email
Michelle: So can you see why i am concerned hun

Now they are singing a different tune....

The operator then states that I did recieve the bonus, but must wait until tomorrow to check again...

Vamo: what are you querying Michelle
Vamo: I thought it was the $25
Vamo: and I have said it has been credited in your account
Vamo: and your cash out
Vamo: you need to contact us tomorrow
Vamo: because we have technical problems today

So now the operator admits that the promo was valid and that my cashout is "pending"...

Now i belong to other forums as well, and most have pulled the promotion and this may cause some isssues as operators often query the link so if anyone asks these are the links:

Michelle: http://www.spinpalace.com/25bonus/terms.asp
Michelle: http://www.spinpalace.com/25bonus/claim.asp

The other question is where you signed up from, so hopefully you will be able yo tell them from where. (best bet is to check other forums to see who still has it posted, if you cannot remeber exact link)

you will also need the bonus code, again which varied from link to link. (25bonus)

If you recieved a welcome email, you are in better shape than some:
Spin Palace Casino 25 Free Bonus - Claim Successful! 08/20/06 05:54 AM 3K

This verifies that your code was genuine, and that you are a new player. (as promo was for NEW players only)

With this information you should be able to recieve your pending withdrawal.

please post any experiences that you had regarding this offer.

QtPizInIt2Win

Posted:23.08.2006, 21:01 (No subject)

OMG -
Michelle- please post an update ....
thanks
zuka

Posted:23.08.2006, 21:02 (No subject)

THIS IS POSTED THAT YOU MAY NOT CASH OUT UNLESS U GOT AN EMAIL >> SORRY we didnt know the 1st day Embarassed

THIS WAS FOR INVITED PLAYERS ONLY
HAS BEEN POSTED LIKE THIS!!!!

THIS IS NOT THE CASINOS FAULT THAT PEOPLE
POST DEPSOIT OFFERS AS FREE MONEY

This was a promo from one of their advertisers NOT FROM
Spin Palace>> NEVER LISTED ON THEIR HOMEPAGE
THIS IS WHAT HAPPENS WHEN PEOPLE Post EMAIL offers
that ARE NOT FOR EVERYONE!!!
I try to move email offers to general chat
because i know that EVERYONE will use it
even if says email only then be angry when
they cant cash out!

SORRY Embarassed

Posted:23.08.2006, 21:30 (No subject)

ok - makes more sense now... and I did get the invitation