Money disapears with This is Vegas and has come back !!!!

Last edited by castor rageur on 19.01.2009, 17:09; edited 1 time in total

Hello Tawnia

I have a matter with This is Vegas. Ihave made a deposit via Moneybookers, that was accepted but the money vanished !!!

Nikki: Welcome to thisisvegas Live Support. How may I assist you?
you: Hello Nikki. My account joker78
Nikki: may i have your email address
you: I have made a deposit via Moneybookers but it doesn't appears in my account
you: xxxxxxxxxxxx
Nikki: One moment please.
you: I deposit 25$, that are no more in my Moneybooker account, so where ?
Nikki: It might be that the information you are putting in is not correct double check and make sure that the information is correct
you: The money has gone, the deposit was accepted !
Nikki: On our end it says it was denied.
you: 122258356 16 Jan 09 23:21 Send Money to payments@pantasia.com -19.27 processed 0.23 ID 604927262
you: it's in euro
you: and french time
Nikki: As i have said before the deposit was denied you will have to check if the information you are putting is correct
you: I just check, I copy you the line of the deposit in my Moneybooker account !
you: ID Time (CET) Type Transaction Details EUR Status Balance Reference 122258356 16 Jan 09 23:21 Send Money to payments@pantasia.com -19.27 processed 0.23 ID 604927262
you: The money has gone to payment@pantasia.com and is no more in mine .
Nikki: You can keep sending me that but if will not do anything on your end because we do see in you account that is was denied
you: what can I do ? I just lost 25$ ??
Nikki: It was not lost because the deposit did not go through so you have lost nothing from you account.
you: I have my account under my eyes and the money is gone away
Nikki: Sorry but yet i will say that on our end it did not go through. it was denied
Nikki: If your bank account was charged for these transactions, please send in a copy of your bank statement to service@thisisvegas.com, and we will have the accounting department look into it.
you: I sure wll do that, because my money has gone to payment@pantasia, I saw that the deposit was accepted.
Nikki: Is there anything else I can help you with?
you: no
Nikki: Have a nice day.
Nikki: Thank you for using Live Support. Should you have any future questions, please contact us again.
Nikki: We're sorry, but as no response has been given to us for some time we will need to close this chat session. You may contact us again at any time if any further help is needed.

I need your help Tawnia, I received an email from Moneybookers taht says that the payment ha been validated, so for me my money has gone to the casino.

3 days later, the Money is in my Account !!!!!!!!!

Very Happy

Posted:16.01.2009, 22:36 (No subject)

Sorry to hear castor. Hopefully Tawnia can help you. I do know that almost if not all Rivals are affilaited with Pantasia. Do you have another rival account? Maybe it went to that account? I wish I could help you. Good luck!

Posted:16.01.2009, 23:54 (No subject)

castor rageur, Hello, you will get it, do not worry.
Send me a pm with your account number wink

I am sure It is just a technical problem, but will be fixed.

Posted:19.01.2009, 21:54 (No subject)