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samsarah1






Joined: 17 Oct 2006
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PostPosted:27.03.2008, 22:33    (No subject) Reply with quoteBack to top

thanks tawnia but my mail was a mail to mayan also Smile
and they said there 's no level lol , its for that i dont understand... peahaps its new ! Very Happy
wait and see the answer to Megan

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wvguitargirl






Joined: 20 Sep 2006
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PostPosted:28.03.2008, 07:11    (No subject) Reply with quoteBack to top

They all share the same customer support, am I right? Or maybe not..LOL

If that's the case, maybe the rep that wrote the e-mail was confused. Who knows..

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TDTAT






Joined: 11 Mar 2006
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PostPosted:28.03.2008, 07:31    (No subject) Reply with quoteBack to top

wvguitargirl, they share live chat support.

I think the support person who answered samsarah was
not aware of this new program. We will be informed when
Megan responds wink

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wvguitargirl






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PostPosted:28.03.2008, 08:00    (No subject) Reply with quoteBack to top

Ok, well, another question for you then...

They share live support but is the e-mail handled individually by each casino?

Just curious!

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TDTAT






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PostPosted:28.03.2008, 08:13    (No subject) Reply with quoteBack to top

« wvguitargirl » wrote:
Ok, well, another question for you then...

They share live support but is the e-mail handled individually by each casino?

Just curious!


Yes.. when a casino gets an email it is
assigned to someone at the casino.. I think.. wink

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jovida





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PostPosted:28.03.2008, 08:34    (No subject) Reply with quoteBack to top

Each one of us has our own rep in each casino, you get an email when you first join and it states I will be your representative, remember reading this part of the emails right after joining? LOL
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TDTAT






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PostPosted:28.03.2008, 08:39    (No subject) Reply with quoteBack to top

« jovida » wrote:
Each one of us has our own rep in each casino, you get an email when you first join and it states I will be your representative, remember reading this part of the emailsright after joining? LOL


That is not exactly true... The person who welcomes
you is not necessarily your personal rep.
VIP players may be assigned reps though. wink

I always suggest contacting our forum reps, if we have them.

Sloto'Cash: Justine
SimonSays: Kendra
Mayan/Pantasia: Megan
TIV: John
Superior: Syd
CasinoShare/Mondial: Mario
Intertops: simply say "I am a noluckneeded.com member"

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samsarah1






Joined: 17 Oct 2006
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PostPosted:28.03.2008, 13:49    (No subject) Reply with quoteBack to top

« TDTAT » wrote:
wvguitargirl, they share live chat support.

I think the support person who answered samsarah was
not aware of this new program. We will be informed when
Megan responds wink


i think too because there s no name to the end of my mail

what mystery !! lol

i just send a mail to megan for that , and also for loyalties program , we have receved any promotion and loyalties and we are friday , well i havent receved , others i dont know Smile
we 'll see its answer , wait !!

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TDTAT






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PostPosted:28.03.2008, 20:26    (No subject) Reply with quoteBack to top

From Megan at Pantasia and Mayan Fortune

Hi Tawnia,

Sorry for my delay in responding.

The VIP program is the exact same for Mayan Fortune as it is for Pantasia. There was some confusion because the VIP emails went out sort of prematurely for Mayan and it wasnt quite set up properly. Everything has been fixed and should be running smoothly now.

As a quick reference, the levels go like this:

Bronze, Silver, Gold, Platinum, Super Platinum and Elite.

Regards,

Megan

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samsarah1






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PostPosted:28.03.2008, 21:20    (No subject) Reply with quoteBack to top

that dont explain why mayan support tell me they havent vip level Sad
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voodookitty





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PostPosted:29.03.2008, 00:50    (No subject) Reply with quoteBack to top

« TDTAT » wrote:
From Megan at Pantasia and Mayan Fortune

Hi Tawnia,

Sorry for my delay in responding.

The VIP program is the exact same for Mayan Fortune as it is for Pantasia. There was some confusion because the VIP emails went out sort of prematurely for Mayan and it wasnt quite set up properly. Everything has been fixed and should be running smoothly now.

As a quick reference, the levels go like this:

Bronze, Silver, Gold, Platinum, Super Platinum and Elite.

Regards,

Megan


Very Happy Thanks!
This is Great information!

I have always wondered!

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nettelarr42794





Age: 37
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PostPosted:29.03.2008, 00:56    (No subject) Reply with quoteBack to top

I think I am elite at pantasia, I remember getting elite vip bonuses from them... Of course I love mayan but I am a bigger depositor at Pantasia, they have always been my favorite, but I will now be depositing at other places more to spread my love for Rivals around...Laughing
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voodookitty





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PostPosted:29.03.2008, 01:05    (No subject) Reply with quoteBack to top

« nettelarr42794 » wrote:
I think I am elite at pantasia, I remember getting elite vip bonuses from them... Of course I love mayan but I am a bigger depositor at Pantasia, they have always been my favorite, but I will now be depositing at other places more to spread my love for Rivals around...Laughing


Me Too!

I am Elite, at Both Mayan and Pantasia!

I'll have to say......
When they give VIP Bonuses - they are a very decent, and sometimes surprisingly Large amount!
AND, usually their VIP Bonuses are No max-cashout!

The Paradise Group has been stepping up for me, too!!
Large and no Max-Cashout!

I LOVE Large, No Max-Cashout Bonuses!

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nettelarr42794





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PostPosted:29.03.2008, 01:13    (No subject) Reply with quoteBack to top

Yeah I just deposited there tonite but again no win, I have not been doing to well at Rivals lately... I think tomorrow I will try Simon or Pantasia if I am able to, but just lately on a losing streak, but MAYBE tomorrow will be the start of a winning streak... I am only A Silver at Mayan and Lord at Simons and I think 3 of a Kind at Davincis, like I said at least the regonized I am a VIP anywhere you know...
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TDTAT






Joined: 11 Mar 2006
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PostPosted:29.03.2008, 06:00    (No subject) Reply with quoteBack to top

« samsarah1 » wrote:
that dont explain why mayan support tell me they havent vip level Sad


Yes it does, Emails were sent before the program
was running.. support did not know about it
Megan explains here:

Arrow "There was some confusion because the VIP emails went out sort of prematurely for Mayan and it wasnt quite set up properly
Everything has been fixed and should be running smoothly now. "

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Last edited by TDTAT on 29.03.2008, 06:21; edited 1 time in total

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